Sample Service Agreement Notification

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Sample Service Agreement Notification

Below is an example of a Service Agreement Notification (SAN), this notification is different to other Acknowledgements where by this is pushed back to a defined end point upon particular actions being performed in the Service Providers systems.  This includes the Original Payload Id so that this SAN can be traced back to the original referral to advise you of the status of the Service Agreement, including Service User details, Contacts and Devices.  


<?xml version="1.0"?>

<soapenv:Envelope xmlns:urn="urn:tunstall.com:ns:201303" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

<soapenv:Header/>

<soapenv:Body>

<urn:TelecareDocumentv10 xmlns="urn:tunstall.com:ns:201303" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">

<distributionEnvelope>

<header>

<address>urn:tunstall.com:ns:TelecareDocumentService</address>

<auditIdentity>urn:tunstall.com:ns:development:documentservice</auditIdentity>

<service>urn:customer.com:services:TelecareDocumentv10</service>

<trackingId>618DD11C-BB74-47ED-8EA4-88C813B779E1</trackingId>

</header>

<payloads>

<payloadCount>1</payloadCount>

<payloadList>

<payload>

<document i:type="ServiceAgreementNotificationv10">

<serviceAgreement>

<id>73632da1-ae2e-472b-8de2-bb22bbe89b7a</id>

<serviceUser>

<contactMethods>

<contactMethod>

<methodAddress>01254 745124</methodAddress>

<methodCharacteristic>home</methodCharacteristic>

<methodType>phone</methodType>

</contactMethod>

<contactMethod>

<methodAddress>07784578421</methodAddress>

<methodCharacteristic>mobile</methodCharacteristic>

<methodType>phone</methodType>

</contactMethod>

</contactMethods>

<contacts>

<contact>

<address>

<addressLine1>1</addressLine1>

<addressLine2>Silver Street</addressLine2>

<postCode>DN14 0HR</postCode>

<town>Whitley</town

></address>

<contactMethods>

<contactMethod>

       <methodAddress>07785466589</methodAddress>

       <methodCharacteristic>mobile</methodCharacteristic>

       <methodType>phone</methodType>

</contactMethod>

</contactMethods>

<contactType>Friend</contactType>

<isNextOfKin>false</isNextOfKin>

<name>

<firstName>Harry</firstName>

<lastName>Stone</lastName>

</name>

<notes>Some contact note text.</notes>

</contact>

</contacts>

<dateOfBirth>1950-02-03T00:00:00</dateOfBirth>

<dwellingCharacteristics>

<isPhoneSocketAvailable>true</isPhoneSocketAvailable>

<isPowerSocketAvailable>true</isPowerSocketAvailable>

<propertyStatus>rented</propertyStatus>

</dwellingCharacteristics>

<ethnicity>White: British</ethnicity>

<gender>Male</gender>

<homeAddress>

<addressLine1>1</addressLine1>

<addressLine2>Sunny View</addressLine2>

<postCode>DN14 0HR</postCode>

<town>Whitley</town>

</homeAddress>

<keySafeNumber>12345, safe at neighbours</keySafeNumber>

<language>English</language>

<name>

<firstName>Daniel</firstName>

<lastName>Chesterfield</lastName>

</name>

<nhsNumber>9434765919</nhsNumber>

<religion>Declines to Disclose</religion>

</serviceUser>

<address>

<addressLine1>1</addressLine1>

<addressLine2>Sunny View</addressLine2>

<postCode>DN14 0HR</postCode>

<town>Whitley</town>

</address>

<devices>

<device>

<type>Dispersed Alarm</type>

<manufacturer>Tunstall</manufacturer>

<model>Lifeline Vi+</model>

<id>19495770</id>

</device>

<device>

<type>Telecare Sensor</type>

<manufacturer>Tunstall</manufacturer>

<model>Pendant</model>

<id i:nil="true"/>

</device>

</devices>

<createdOn>2011-09-17T22:29:04.1836387</createdOn>

<activatedOn>2011-11-27T17:04:34.1085083</activatedOn>

<terminatedOn>2013-06-06T04:56:57.6658699</terminatedOn>

</serviceAgreement>

<notificationType>ServiceAgreementCancelled</notificationType>

<description>Some text to describe the cancellation reason.</description>

</document>

<id>CFDFD17F-84BD-4115-9934-6D17B5D24772</id>

</payload>

</payloadList>

</payloads>

</distributionEnvelope>

</urn:TelecareDocumentv10>

</soapenv:Body>

</soapenv:Envelope>

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