Cognito Classic SDP Portal

Within this SDP portal from Cognito users can manage Lookup Lists that can be selected and used within the system and can allocate workers to 'Star i.e. *CG12345"addresses supplied by Cognito. If a user of the system designs a new work-flow then the new work-flow will be provisioned to the devices from this.

Manage Lookup Lists

The default set of lookup lists that will be present in the application are listed in the table below, if these reasons need to be changed then they must be changed in the Cognito portal in the lookup list editor section and in the PNC suite API.

Lookup List	Lookup List Text	Code
CAUSE (Select one only)	Referral	C001
	Equipment Fault	C002
	Periodic Review	C003
	Preventative Maintenance	C004
RESOLUTION (Select multiple)	Installation	R001
	Maintenance	R002
	Assessment	R003
	Upgrade	R004
	Downgrade	R005
NO ACCESS REASON (Pick One)	No Access	NP01
	Unable to Locate Address	NP02
	No Parking	NP03
WORK DONE (Select Multiple)	Environmental Assessment	WD01
	Trained Service user	WD02
	Installed Equipment	WD03
	Installed Additional Equipment	WD04
	Removed Equipment	WD99
	Upgraded Equipment	WD05
	Swapped Batteries	WD06
	Checked Equipment	WD07
	Checked Service User Details	WD08
UNSUCCESSFUL REASONS	No Access	FU01
	Service User Refused	FU02
	Missing Equipment	FU03
SLA MITIGAITON REASONS	Service User not Available	1
	Phone Line Not Present	2
	Other	3
CUSTOMER REPRESENTATIVE RELATIONSHIP (No Sign Reason)	Carer	CRR01
	Family Member	CRR02
	Partner	CRR03
	Spouse	CRR04
	Other	CRR05

Mobile Management

In this area of the portal you can push work-flow profiles to the mobile devices so that they have the correct work-flow on the device, typically used when a worker changes their mobile device.

< Cognito to supply Training Collateral >

< Portal changing in Q1 of 2016 >

Assign workers to Devices

Workers created in Cognito Portal can be assigned and unassigned to the *addresses in the SDP Classic Portal

< Cognito to supply Training Collateral >

< Portal changing in Q1 of 2016 >

Created with the Personal Edition of HelpNDoc: What is a Help Authoring tool?