Service User Assessment

Service User Assessment

This is the ability within Service Manager to record the service user Telecare Assessment

The recording of an assessment includes:

• Logging a new assessment, including current risks, benefits, medical conditions impacted by Telecare, the assessment date and who performed the assessment
• The Scheduling of a future review is a mandatory step on the assessment to ensure that periodic reviews of Service Users' needs are conducted.

The needs of the service user are reviewed at predefined intervals throughout the delivery of the service. This review focuses on the current risks as identified by the prescribed Telecare prescription.

A new assessment can be created from the latest existing saved assessment for the service user and the details refreshed and brought up to date or alternatively a completely new assessment can be created and the previous answers on the assessment disregarded.

Note: Assessments can be configured within the application to be an optional step, contact your Customer Support Engineer or trainer if this is a requirement to be turned off.  

Note: An assessment must be completed with a future dated review date for stock to be allocated as part of a request if an Assessment is configured to be a required step in the referral process

Troubleshooting

Why is a button missing / greyed out? See Action Buttons in Navigation/Graphic rules.

Why can't I see the data I expect to see? Ensure your Role assignment is correct, if so see Scope

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