Reactivate Service User

Reactivate Service User

When a Service User has left the Service and had their Service Agreement terminated, they then return to the service, you can Reactivate their terminated agreement

This will create a new Service Agreement with a pending Installation request, all the Service User details will be copied from the terminated agreement

Note: Assessments and Equipment will not be copied to the new Service Agreement

• Search for the terminated Service Agreement you wish to Reactivate
• Select the Reactivate Icon
• Select [OK] to confirm the reactivation

OR

• Select [Cancel] to abort the reactivation

Note: Reactivation works like a referral match so there are a few end result options

• Reactivate a single unlinked Service User where equipment was deallocated - Pending agreement, pending installation request
• Reactivate a single unlinked Service User where there is a remaining equipment only dwelling - Active agreement, pending installation request
• Reactivate a Service User where there are linked agreements - Active agreement, pending installation request

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