Service User Requests

Requests are a collection of activities that are completed in order to effect change for a service user during their lifetime on the service.

Installation request

Once an initial referral is validated an installation request will be raised.

Change request

Once a Service User has been installed they may undergo several change requests in their lifetime on the service from battery maintenance, equipment failures and upgrades or may be additional/different equipment as their risks deteriorate of change.

Decommission request

At the end of their time on the service, a decommission request will be raised for the termination of the service and removal of equipment.

These requests will be managed and dealt with by various system users. These active requests can be searched for through the workspace. Requests also have the capability to add notes and add document links.

Linked Service Agreements & Requests

Service Users will be linked if they share the same equipment and reside at the same dwelling.

Note: When a single request is in process for a Service User no other requests can be created on the Linked Service User.

Note: A change to a linked service user's equipment will update multiple service agreements, a dialogue/pop up window will advise of this

Troubleshooting

Why is a button missing / greyed out? See Action Buttons in Navigation/Graphic rules.

Why can't I see the data I expect to see? Ensure your Role assignment is correct, if so see Scope

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