Contacts
The responders / contacts for a Service user must supplied if known at the point of submission, they are the key point in responding to alarm calls when raised. There is no limit to the number of contacts that can be supplied for a Service User.
It could be that contacts are not known at the point of referral at which point the contact element could be left empty for the Service Provider to obtain themselves during the set-up of the Service User.
The contact type is a mandatory field for a contact. This contact type field must be one of the contact types in the document service configuration file. Failure to provide this will result in the contact not being created and a Service Agreement Negative Acknowledgement being returned when the referral is validated.
Tag within the XML is: <contactType>Friend</contactType>
The next of kin is an additional flag that can be tagged to a contact to indicate that they are Next of Kin in addition to their relationship. This should be set to either true or false when the Service Order is submitted
The tag within the XML is: <isNextOfKin>false</isNextOfKin>
The contacts for the service user can have notes associated to them, these notes could relate to availability for example.
The tag within the XML is: <notes i:nil="true"/>
The title for a person must be supplied for a Service User, Contact or a Referrer, the titles available can be configured. See section configuring the Telecare Referral Document Data
The tag within the XML is: <title>Mr</title>
The first name (forename) for a person must be supplied for a Service User, Contact or a Referrer.
<firstName>Harry</firstName>
The last name (surname) for a person must be supplied for a Service User, Contact or a Referrer.
<lastName>Stone</lastName>
The contact method for contacts allows for multiple telephone numbers to be submitted on the Telecare Order so that they can be contact in case of an alarm call.
The contact method address for a contact should be a valid UK phone number.
The tag in the XML is: <methodAddress>01234 234042</methodAddress>
The contact method characteristics have specific business rules associated, so that when receiving system parses the information it will populate the information in the following order:
Each method characteristic should only be submitted once.
The contact method type for a contact should always be phone.
The tag within the XML should be: <methodType>phone</methodType>
The address component for a contact is an optional field, however if it is supplied then certainly address components must be supplied.
Address Line 1 is an optional field within the Telecare document.
The tag in the XML is: <addressLine1>Unknown</addressLine1>
Address Line 2 is a mandatory field within the Service Order.
The tag within the XML is: <addressLine2>380 Gamelan Lane</addressLine2>
Address Line 3 is an optional field within the Telecare document.
The tag within the XML is: <addressLine3>Bramley</addressLine3>
Town is a mandatory field within the Telecare document for the Service user
The tag in the XML is: <town>WATLINGFORD</town>
The post code for the Service User must be a valid UK post code and must be present if an address is supplied for the contact.
The tag in the XML is: <postCode>Y04 5ES</postCode>
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