Service Level History

Service Level History

• Search for a Service Agreement
• Select the hyper link the Service Agreement
• Select the History tab, then Service Level History
• Current Service Level and number of days its been at that level displayed at the top
• Previous levels and dates are shown in table below
• The last column shows whether the Service Level was set manually or calculated

Troubleshooting

Why is a button missing / greyed out? See Action Buttons in Navigation/Graphic rules.

Why can't I see the data I expect to see? Ensure your Role assignment is correct, if so see Scope

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