Complete Decommission Request

At the end of an Agreement the Service User will have their Service Agreement terminated through a decommission process. Any stock items that are not remaining in the property with other Service Users will be de-allocated and the decommission request closed. This action will set the Terminated on date, the Termination reason and the status of the agreement will be set to Terminated.

Search for the Service User: See Section: Search Service Agreement or Search Request
Open the Request
Select [Edit]
Select [Complete Request]
Set the termination date and the Termination reason
Select [Complete Request].

Select [Cancel] to cancel the completing of the request

Note: All de-allocated stock items will be transferred to the store selected during the de-allocation process.

Note: Once the final Service user is removed from a property then the record in PNC will be archived. If a date of death is inserted in the Service User details then the Service User will remain on PNC. On PNC the service user's name will be displayed in red with a strike through. This service user can be removed through the 'Archive Service User' button on the terminated Service Agreement

Note: When closing a decommission request with stock items remaining such as a dispersed scheme or a scheme dwelling the Service User will be archived within PNC and a new empty/voided scheme dwelling will be created. This new Service Agreement will be ready for the new prospect to be moved into through the address match and referral validation.

Note: If using tasks, all forms must be completed and task completed or cancelled before Complete Request button becomes available

Troubleshooting

Why is a button missing / greyed out? See Action Buttons in Navigation/Graphic rules.

Why can't I see the data I expect to see? Ensure your Role assignment is correct, if so see Scope

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