Request Priority

Request Priority

A request can be assigned a priority either Urgent or Normal.

An installation request will have its priority set through the add referral form.  To edit an urgency of a request you can

• Search for the Service User: See Section: Search Service Agreement

• Select a service agreement to open the service agreement summary page
• Select the pending Request from the Recent Activity or the bit under the picture???

OR

• Select the Requests tab
• Select the [Pencil] to edit the request
• Set the Priority
• Select [Save]  

       Note: Priority can also be set at the time of creating a request

Troubleshooting

Why is a button missing / greyed out? See Action Buttons in Navigation/Graphic rules.

Why can't I see the data I expect to see? Ensure your Role assignment is correct, if so see Scope

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