De-Allocate Stock Item

The system will provide the ability to de-allocate stock from a Service User as part of a request.

Search for the Service User: See Section: Search Service Agreement or Search Request
Select a service agreement to open the service agreement summary page
Select the Requests tab to display the requests.

Select the [Pencil] to edit the request

Select the [De-allocate] action button to display the de-allocation page
Select the store to de-allocate to
Select [Confirm] to de-allocate the item of stock back to the selected store.

Select [Cancel] to back out of the stock item de-allocation.

Note: Optionally the PNC Equipment ID can be removed from the stock item when it is de-allocated to prevent duplicate stock items having the same ID when ID has been re-used as part of a maintenance visit.

Note: The de-allocate date will default to today's date

Note: The stores that can be selected will be dependent on the role assigned. A Technician will only be able to de-allocate to the stores that they are assigned to. An installation coordinator will be able to de-allocate to all the available stores.

Note: The de-allocate icon will not be available unless the stock item is allocated.

Note: The de-allocate icon will not be available on the stock item that is set to primary, unless you are within a decommission request.

Note: Once an item has been de-allocated and request closed back to the installers or Telecare offices store it may be returned back to the main store for cleaning and decontamination. See Stock Transfer Process

Troubleshooting

Why is a button missing / greyed out? See Action Buttons in Navigation/Graphic rules.

Why can't I see the data I expect to see? Ensure your Role assignment is correct, if so see Scope

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