Replace Primary Stock Item

To change the existing primary stock item the stock item must be set to primary.

Select the [Edit] in the Request details, stock items that are configurable will have the configure button enabled for selection. The primary stock item will be ticked as set to primary
Select the Configure Action button

Enter a new lower value for the PNC Equipment ID and the system will present the next 5 available Ids from that value.
Select the PNC Equipment ID from the unused list to set the ID
Optionally the PNC Equipment Telephone can be set prior to installation so that it is set for the Test call, start entering this number to reveal the Service Users home phone numbers for selection or enter a new number.

Note: Entering a new value will offer up some new Ids based on the new lower value, selecting the down arrow will represent the available Ids.

Selecting [Set Primary] will save the changes and synchronise the PNC Equipment ID, Stock Model and Equipment Telephone number to PNC

Select [Save] which will save the PNC Equipment ID against the stock item but not trigger a synchronisation to PNC. This will allow you to keep the existing primary stock item communicating with PNC up until the new item is installed.

Select [Cancel] which will cancel the configuring of the equipment.

Note: When entering a lower PNC Equipment ID the system will find the next Unused ID from the lower limit entered and present this ID in the unused section for selection.

Troubleshooting

Why is a button missing / greyed out? See Action Buttons in Navigation/Graphic rules.

Why can't I see the data I expect to see? Ensure your Role assignment is correct, if so see Scope

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