Re-using an existing PNC Equipment ID*

Reusing a PNC Equipment ID

In the event that the Primary Equipment needs changing then you can reuse the existing PNC Equipment Id on the new primary stock item.  You must have picked a replacement primary stock item and have an existing ID in order to have the reuse option

• Select the [Edit] in the Request details, stock items that are configurable will have the configure button enabled for selection.  
• Select the Configure Action button at the side of the Stock Item

• Selecting the down arrow will present the existing Id at the top for selection.
• Optionally the PNC Equipment Telephone can be set prior to installation so that it is set for the Test call, start entering this number to reveal the Service Users home phone numbers for selection or enter a new number.  

Note: it is possible to re-programme this PNC Equipment ID to a new value by entering a new low value. Selecting the down arrow will represent the available Ids.

• Selecting [Set Primary] will save the changes and synchronise the PNC Equipment ID, Stock Model and Equipment Telephone number to PNC

Or

• Select [Save] which will save the PNC Equipment ID against the stock item but not trigger a synchronisation to PNC.

Or

• Select [Cancel] which will cancel the configuring of the equipment.

Note: When entering a lower PNC Equipment ID the system will find the next Unused ID from the lower limit entered and present this ID in the unused section for selection.  

Note: Until the 'Installed On' date is populated these details will not be synchronised to PNC, this will allow you to pick and configure a new item of stock ready for an upgrade for example, but at the same time leave the existing home unit communicating to PNC until the upgrade is completed and the new stock item is allocated.  

Troubleshooting

Why is a button missing / greyed out? See Action Buttons in Navigation/Graphic rules.

Why can't I see the data I expect to see? Ensure your Role assignment is correct, if so see Scope

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