Setting a Pre-programmed to Primary*

Setting a Pre-programmed to Primary

To set a pre-programmed stock item to be primary you must have already selected the stock item within Pick Stock.  

• Select the [Edit] in the Request details, stock items that are configurable will have the configure button enabled for selection.  
• Select the Configure Action button at the side of the Stock Item

• The PNC Equipment ID will already be set for the pre-programmed stock item.
• Optionally the PNC Equipment Telephone can be set prior to installation so that it is set for the Test call, start entering this number to reveal the Service Users home phone numbers for selection or enter a new number.  

Note: It is possible to re-programme this PNC Equipment ID to a new value by entering a new low value. Selecting the down arrow will represent the available Ids.

• Selecting [Set Primary] will save the changes and synchronise the PNC Equipment ID, Stock Model and Equipment Telephone number to PNC

Or

• Select [Save] which will save the PNC Equipment ID against the stock item but not trigger a synchronisation to PNC.

Or

• Select [Cancel] which will cancel the configuring of the equipment.

Note: When entering a lower PNC Equipment ID the system will find the next Unused ID from the lower limit entered and present this ID in the unused section for selection.  

Troubleshooting

Why is a button missing / greyed out? See Action Buttons in Navigation/Graphic rules.

Why can't I see the data I expect to see? Ensure your Role assignment is correct, if so see Scope

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